Position: Product and Service Delivery Manager
Minimum 10 years related field experience. At least 8 years in equivalent or level down management position.
Degree qualified: University Diploma /relevant experience
The PSD Manager is responsible for QHSE and directing field employees in safe, reliable, efficient product and service delivery, and for driving customer satisfaction and service quality. The PSD Manager drives field employee progression through competency development and performance evaluation. This person liaises with the BL PSD Manager for job life cycle support and technical and incident management. The PSD Manager ensures systematic usage of standard work and risk management, and provides visibility regarding crew and associated function’s SQ performance and continuous improvement opportunities. This person is responsible for the COSD (i.e. resource consumption.)
PSD Manager is responsible for the planning, managing and directing assigned WPS personnel, equipment and resources to provide services with the highest standards of safety, quality and professionalism. The PSD Manager shall maintain client contact to ensure client’s requests are fulfilled in a safe and timely manner. The PSD is responsible for the development and training of personnel reporting to him/her, and ensuring that all resources are efficiently used to optimize return on investment and profitability. Reporting Lines: The PSD is a member of line management and reports directly to the Operations Manager. Field Engineers, Field Specialists and Technicians, Equipment Operators and Support Staff report directly to the PSD. Main Responsibilities: Commitment & Leadership: Leads and directs the location’s efforts in HSE and Service Quality. Directs and participates in Safety and Service Quality meetings.
Performs regular workshop, job and wellsite visits and audits the Service Delivery Process identifying areas for improvement. Understands and promotes Schlumberger values in personnel development and training. Policies & Objectives: Ensures all Client and Regulatory Standards, Policies and Operating Procedures are understood, complied with and updated. Ensures all personnel are up-to-date with required WS certification on Standards and Policies. Organization & Resources: Organizes and directs personnel, equipment, materials and other resources to meet daily operations requirements in a safe, timely and efficient manner, and as per Company/Client standards. Controls and monitors operating efficiency of fixed assets and personnel to optimize return on investment without compromising service quality and safety. Controls and monitors ordering and inventory of products and spare parts to ensure maximum efficiency and profitability. Responsible for reporting and invoicing of services provided using Company processes and systems. Follows the Opportunities Management Process by maintaining close client contact and ensuring awareness of clients’ proposed activity and future plans. Solicits, and acts on, feedback from jobs. Communicates closely with other Schlumberger support functions (DESC, Sales, OFS, Other Segments) to ensure knowledge sharing is maximized (opportunities, competition, market share, activity trends, other clients, etc). Directs and controls training and development of assigned personnel as per Company requirements in order to create and maintain a technically competent and motivated workforce.
Ensures all assigned personnel have Job Descriptions and agreed SOP’s (reviewed and discussed on a quarterly basis).
Expert technical knowledge in gravel packing
– Deep understanding of Completions Sand Control Management
– Managerial skills. Skills of crisis management
Leader. Ability to perform under pressure Adaptable to field conditions (rig environment, offshore/land) Ability to work effectively in teams Good communication skills. Strong commitment to Safety, Quality, efficiency. Performance focused.
Interested candidates shall e-mail their CVs’ to [email protected] with name of position in e-mail’s title.