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International Company is looking for Senior Customer Coordinator

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Main Requirements to Candidate:

  • Experience as a field engineer
  • Strong persuasive and interpersonal skills
  • Excellent coordination and organizational skills
  • Strong asset / inventory control knowledge
  • Strong quality control and quality assurance knowledge
  • Experience with quality audits

Main Responsibilities:

  • Collaborates with the product line management to communicate, maintain, and implement Quality Management System (QMS), Operational Procedures Management Systems (OPMS)
  • Engage with operations to anticipate equipment requirements and drive orders to fulfill demand
  • Provide timely and appropriate information and support to relevant internal customers
  • Collaborate with leadership to promote the continual quality improvement strategy of the company to meet strategic business objectives and profitability
  • Set and monitor targets for Key Performance Indicators and define safety and service quality improvement action plans geared to enhance safety, quality & efficiency both at the region, well site and field locations
  • Develop short and long range plans with the country/area leadership to promote and meet the service delivery requirements for the client
  • Track and report the price of non-conformance for all Non Productive Time
  • Advise the Country Operations Manager on historical values of non productive time costs to incorporate into budgets and forecasts
  • Drive continuous quality improvement systems across all areas. Fostering an environment where innovation, entrepreneurship and courage are valued and encouraged
  • Insight into overall customer service delivery projects and review with internal stakeholders and client to ensure seamless delivery of services
  • Coordinate movement of equipment and people within the country/area and also be the point of contact when equipment and people are needed from/by other locations
  • Work closely with key stakeholders across the organisation to provide reporting and analysis that will facilitate business improvement and operational efficiency
  • Quality assurance responsibility to ensure contracted services are delivered and meeting customer’s expectations as it relates to Service Quality and Performance.  Daily/Weekly review of customer incidents and trending of overall service and performance
  • Provide a critical support role in tracking the execution of business plans
  • Promote teamwork through open communication to ensure correct procedures, policies and documentation requirements are implemented and followed
  • Participate in the development and delivery of training courses to personnel
  • Lead the way on people management to drive a motivated disciplined and productive workforce.  This includes effective staff leadership, performance management by setting objectives and driving appraisals and communication

Please send your CV to: recruitmentteambaku@gmail.com

Only shortlisted candidates will be invited for an interview.

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